Senior Hybrid Scheduling Analyst Vacancy
iContact BPO · South Africa
Closes 10 December
- Employer
- iContact BPO
- Location
- South Africa
- Posted
- 9 November 2026
- Closing date
- 10 December 2026
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About the job
We invite applications from internal employees who are ready to take the next step in their careers! Minimum Requirements: - At least 4 years' Workforce Management experience in a BPO/contact center environment. - Strong scheduling and real-time management experience. - Advanced Microsoft Excel skills. - Experience managing multiple program - Strong analytical and problem-solving skills. - Experience with WFM systems such as Genesys, NICE, Verint or Calabrio. Internal Eligibility Criteria: - Must have been employed at iContact BPO for more than 6 months. - Must have no active disciplinary warnings. - Must have a good attendance record. - Must demonstrate consistent performance in their current role. Key Responsibilities: - Lead scheduling and intraday workforce management. - Optimize schedules and resource allocation. - Monitor service levels, adherence and occupancy. - Drive WFM reporting and process improvements. - Coach and support WFM team members.
Source
Published by iContact BPO at icontactbpo.careers-page.com. The advert and its text belong to iContact BPO; Honde shows it as published and links to the original. Check the closing date and requirements there before you apply. Genuine employers never ask you to pay to apply.
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